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SOCIOLOGICAL RESEARCH

TITLE

Determinants of Children's access to the Children's Helpline Number

Oksana V. Kuchmaeva, Leisan A. Davletshina

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INDEX

RAR (Research Article Report)

JEL R23, Z13, C46

https://doi.org/10.52180/1999-9836_2025_21_2_11_310_325

AUTHORS

Oksana V. Kuchmaeva

Institute for Demographic Research - Branch of the Federal Center of Theoretical and Applied Sociology of the Russian Academy of Sciences, Moscow, Russia

e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

OCRID: https://orcid.org/0000-0003-0386-857X

SPIN-code: 1948-0872

RSCI AuthorID: 496666

ResearcherID: L-9513-2015

Scopus Author ID: 35183367300

Leisan A. Davletshina

State University of Management, Moscow, Russia

e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

OCRID: https://orcid.org/0000-0002-1497-1751

SPIN-code: 1246-3360

RSCI AuthorID: 619141

ResearcherID: AAF-1194-2021

Scopus Author ID: 57220962431

FOR CITATION

Kuchmaeva O.V., Davletshina L.D. Determinants of Children's access to the Children's Helpline Number. Uroven' Zhizni Naseleniya Regionov Rossii=Living Standards of the Population in the Regions of Russia. 2025;21(2):310–325. https://doi.org/10.52180/1999-9836_2025_21_2_11_310_325 (In Russ.)

Abstract

The relevance of the work is due to the importance of psychological support in the system of assistance to children who find themselves in a difficult life situation in conditions of increasing social risks. The purpose of the article is to assess the regional differentiation of the availability of children's helpline services and to determine the determinants of children's referral to the Children's Helpline Service (DTD), operating under the auspices of the Foundation for the Support of Children in Difficult Situations. The object of study is children and adolescents in difficult life situations. The subject of the study is the determinants that determine the level of children's access to the children's helpline number. The methodological basis of the research was the works defining the role of anonymous psychological support in solving the problems of children and their parents. The information base was provided by data from the reporting services of the DTD, official statistical reports, and sample surveys of Rosstat for 2019-2023. It has been revealed that social crises have an impact on the increase in the number of requests for psychological support at DTD. Among DTD's clients, children occupy a leading place, the main reasons for the appeal are problems in relationships with peers and parents. The results of the statistical analysis indicate a regional differentiation of the characteristics of the DTD activities. In 2020-2022, the differentiation of regions in terms of poverty and availability of Internet services has decreased and has a lesser impact on the use of DTD services. The differentiation of regions in terms of the frequency of complaints of DTD related to abuse has increased. The proportion of unqualified calls has significantly decreased, which may indicate a more trusting attitude towards the capabilities of the DTD. The main determinants affecting the level of access to DTD are: the birth rate among minors; the employment rate of people aged 15-17; the real monetary incomes of the population; the number of organizations connected to the children's helpline. These are indicators of the availability of DTD services and the prevalence of deviations among adolescents, including those caused by material disadvantage.

Keywords

children's helpline, difficult life situation, psychological support, children's appeal, determinants of appeal, work with the deprived behavior of children and adolescents, multidimensional classification; standard of living, regions of Russia

AUTHOR'S BIOGRAFY

Oksana Viktorovna Kuchmaeva

Doctor of Economics, Professor, Chief Researcher at the Department of Family and Family Demographic Policy, Institute for Demographic Research - Branch of the Federal Center of Theoretical and Applied Sociology of the Russian Academy of Sciences

Leisan Anvarovna Davletshina

PhD in Economics, Associate Professor, Associate Professor of the Department of Statistics, State University of Management

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